1. Agreement and eligibility
These terms form an agreement between Sansa Group AB, organization number 559111-9507, operating through its Sansa Vision division, and the person or entity accepting them. Our registered address is Soldathemsgatan 20, 415 28 Göteborg, Sweden. You must be able to enter a binding contract and must use Kiteframe for lawful business purposes. If you use the service for an organization, you represent that you may bind it.
2. Accounts and organizations
You are responsible for accurate account information, authorized members, secure devices, and activity under your credentials. Do not share magic links, OTPs, sessions, API keys, or connector secrets. Notify support promptly about suspected compromise.
3. Service and beta features
Kiteframe provides tools for compiling knowledge, generating and evaluating responses, deploying agent surfaces, connecting governed actions, and using developer interfaces. Some features may be identified as beta, preview, or experimental and may change. Vinext and certain Cloudflare services may also be in beta. We will not present beta availability as a durability guarantee.
4. Customer content and instructions
You retain ownership of customer content. You grant Sansa Group AB the limited rights needed to host, process, transmit, index, evaluate, secure, and return that content under your instructions. You must have rights to every source, file, personal-data field, and connector you provide. You are responsible for notices, consents, policies, and human review required for your use case.
5. Acceptable use
You may not use Kiteframe to:
- break law, infringe rights, deceive, harass, or discriminate;
- access data, systems, or tenants without authorization;
- bypass rate limits, approval controls, billing, or security tests;
- upload malware, secrets you do not control, or unlawful personal data;
- make high-impact medical, legal, financial, employment, housing, insurance, or public-benefit decisions without appropriate authority and safeguards;
- represent generated output as guaranteed truth or professional advice;
- reverse engineer or overload the service except where law prohibits restriction or a written security policy permits testing.
6. AI output and actions
Generated output can be incomplete or incorrect. Evidence status indicates support from configured sources, not universal truth. You must review output appropriate to risk. Write actions can affect external systems. You are responsible for configured permissions, approvals, recipients, amounts, and consequences. Kiteframe may block or require approval for risky operations.
7. Fees, merchant of record, and cancellation
Plan prices, included usage, overage settings, and renewal intervals appear at purchase. Overage is disabled by default for self-serve plans unless you enable it. Self-serve purchases are processed through Stripe Managed Payments and sold through Link, which acts as merchant of record for the transaction and presents its payment terms at checkout. Link calculates, collects, files, and remits supported sales tax, VAT, and GST and may add or include tax based on the buyer’s location. You can cancel a self-serve subscription from billing settings, with paid access continuing through the current period unless law requires otherwise. Fees already earned are not refundable except as required by law or the merchant-of-record terms.
8. Intellectual property
Sansa Group AB owns its Kiteframe software, service design, documentation, trade names, and other intellectual property, subject to third-party and open-source rights. Subject to these terms, we grant a limited, non-exclusive, non-transferable right to use the service during the subscription. Feedback may be used without restriction, but we will not identify you publicly without permission.
9. Confidentiality
Each party will protect the other party’s non-public information with reasonable care and use it only for the agreement. Confidential information excludes information lawfully public, previously known without restriction, independently developed, or rightfully received from another source.
10. Suspension and termination
We may suspend access needed to prevent security harm, unlawful use, material breach, or unpaid charges. Where practical, we will give notice and an opportunity to cure. On termination, access ends and content is handled under retention, export, deletion, and contract terms.
11. Disclaimers
To the extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. These disclaimers do not limit rights that cannot legally be waived.
12. Liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, or goodwill. Sansa Group AB’s aggregate liability arising from the service will not exceed the fees paid for the affected service during the 12 months before the event. This limit does not apply where prohibited by law or to liabilities expressly stated in an order form.
13. Governing terms and contact
Order forms, a data processing agreement, and service-specific terms may supplement these terms. If they conflict, the order form controls for that purchase. Governing law and venue are stated in the applicable order form. Contact support@kiteframe.xyz.